From the first message to the first session, handled.
Most practices lose clients in the gap between "they reached out" and "they showed up." Breksey runs that whole gap for you: in your voice, in their language, with a paper trail you can actually read.
Captured from web form
+0s since first contact
Auto-reply sent in Spanish
+1m 12s since first contact
Matched to Dra. Reyes
+4m 03s since first contact
First session confirmed
+9m 47s since first contact
<2 min
Avg first response
94%
Inquiries answered same day
+38%
Show rate after intake
30+
Languages auto-detected
The framework
Six steps. One organized intake process from start to finish.
Here's what actually happens when a new inquiry meets your practice on Breksey. Each step is automated and easy to override when a human needs to step in.
Every inquiry lands in one place
Web forms, phone calls, voicemails, emails, and provider referrals all flow into a single inbox. Each one is automatically tagged with insurance, urgency, presenting concern, and preferred clinician traits, so nothing gets buried in someone's personal inbox or sticky note pile.
- Calls transcribed and summarized automatically
- Voicemails routed within 60 seconds
- Referrals attributed to their source
- Anxietynow
María G.
Web form · ES
- Couples2m
James O.
Voicemail · transcribed
- ADHD · teen11m
Dr. Patel
Provider referral
- Trauma26m
Asha R.
Web form
We reach back out the way you would
Within minutes (even at 9pm on a Sunday) Breksey sends a warm, on-brand reply in your practice's voice. If the client writes in Spanish, the whole thread continues in Spanish. If they need to reschedule, the follow-up sequence adjusts itself.
- Average response time under two minutes
- Auto-detects 30+ languages
- Sequences pause the moment a human jumps in
María · 9:42 PM
Hola, busco terapia para ansiedad. ¿Tienen disponibilidad esta semana?
Breksey · auto-reply
¡Hola María! Gracias por escribirnos. Tenemos terapeutas con disponibilidad esta semana — te enviamos opciones en seguida.
The right clinician, not just any clinician
Your team — or our AI assistant Brian, with a human in the loop — pairs each client with a clinician who actually fits. Specialty, identity, modality, insurance, and real-time availability are all weighed before a single calendar invite goes out.
- Match scoring you can override anytime
- Insurance and panel checks built in
- Waitlist routing for full caseloads
Dra. Reyes
96% matchSpanishAnxietyCBTDr. Calloway
81% matchEnglishAnxietyACTDr. Mensah
64% matchEnglishTrauma
Forms, consent, and screening — handled
Once matched, the client moves through a structured intake: forms, consent, screeners, and any clinician-specific paperwork. Everything flows cleanly into your EHR so the first session starts on time, with the right context already in hand.
- Pre-filled forms reduce drop-off
- Reminders sent across SMS and email
- EHR handoff to SimplePractice, TherapyNotes, and more
- Welcome packet signed
- Insurance verified
- PHQ-9 + GAD-7 completed
- Calendar invite confirmed
- Synced to SimplePracticesyncing…
Every step becomes a number you can act on
Response time, match rate, intake completion, show rate — broken down by source, clinician, and insurance. You stop guessing why last month felt slow and start seeing exactly where to fix it.
- Live dashboards, no spreadsheets
- Source attribution down to the keyword
- Weekly digest delivered to your inbox
Operational reviews with real humans
Every quarter, our team sits down with yours to walk through what's working, what's clogged, and what to try next. Your practice's wellbeing — clinician load, clean handoffs, a calmer week — is the metric we actually care about.
- Quarterly strategy sessions
- Hands-on onboarding for new clinicians
- A real human on Slack, not a ticket queue
With Sam (Practice strategist)
Walkthrough of last 90 days, bottlenecks in matching, plan for new clinician onboarding.
- Reduce response gap on weekends
- Add Spanish-language clinician to directory
- A/B test new intake reminder copy
Before & after
What changes when Breksey runs your intake.
Same practice. Same clients. Less chasing, less manual follow-up, and a more organized intake process.
- Inquiry comes in at 7pm Friday — answered Monday
- Front desk juggles five tabs and a notepad
- Client matched to whoever's free
- Forms chased over text and email
- Monthly numbers from a spreadsheet someone forgot to update
- Reply sent within minutes, every day of the week
- One organized inbox for your intake team
- Matched on fit, insurance, and real availability
- Automated reminders and intake follow-up
- Real-time visibility into your intake pipeline
Why it's different
Built specifically for therapy practices.
Generic tools treat every inquiry like a sales lead. Breksey treats it like the first careful conversation in someone's care — because that's what it is.
Trained on clinical voice
Automated follow-up written to sound natural, personal, and aligned with how your team communicates.
Built for the regulations you live in
BAAs, audit logs, role-based access, and intake handoffs that respect how protected information moves.
Backed by humans who get it
Work directly with people who understand intake, operations, and growth inside therapy practices.
Want to see it on your practice's data?
We’ll walk through your current intake process, identify bottlenecks, and show where Breksey could help.