FAQ
Honest answers, therapist-to-therapist.
Breksey is not just software — it is customizable technology plus real human partnership from people who understand the field firsthand.
The basics
What is a CRM, and why does my practice need one?+
A CRM (client relationship manager) tracks every prospective client from the first inquiry through their first session. For therapy practices, it means nothing falls through and every person gets the warm, timely response they deserve.
How is Breksey different from a generic CRM or telehealth platform?+
Generic CRMs don't understand insurance, modality, identity, or matching. Telehealth platforms don't help you fill the schedule. Breksey is built for the operational reality of therapist-led practices.
Who is Breksey best for?+
Therapist-founded practices, typically 5+ clinicians, who want to grow sustainably without losing what makes their practice special.
Getting started with Breksey
What is Breksey, and how can it help me start my private practice?+
Breksey is a comprehensive service platform designed specifically for therapists looking to start, manage, and grow their private practices. We provide everything from practice setup assistance and billing services to client management tools and marketing support, all tailored to help you succeed.
What types of therapists can benefit from Breksey's services?+
Breksey is designed for a wide range of mental health professionals, including licensed therapists, counselors, psychologists, and social workers. Whether you're just starting out or looking to grow an existing practice, our services can be customized to meet your specific needs.
How does Breksey handle billing and credentialing?+
We simplify the often complex processes of billing and credentialing. Breksey handles all the paperwork, follows up with insurance companies, and ensures you get paid faster. Our experts manage the credentialing process for you, so you can focus on your clients.
How much does Breksey's service cost?+
Our pricing is flexible and depends on the specific services you need. We offer various packages to accommodate different stages of practice development. Contact us to learn more about our pricing options.
Can Breksey help me with marketing my practice?+
Yes! We provide marketing and branding support tailored to therapists. From creating a professional website to developing a strategy to attract your ideal clients, we help you establish a strong online presence and grow your practice.
How do I get started with Breksey?+
Getting started is easy! You can sign up directly through our website, schedule a free consultation to discuss your needs, or enroll in our Launch Program to begin building your practice with our expert guidance.
Do I need to have any business experience to use Breksey?+
No business experience is required! Breksey is designed to support therapists at every level of experience. Whether you're new to private practice or looking to enhance an established practice, we provide the tools and guidance you need.
Implementation & support
What does onboarding look like?+
Onboarding is guided, not self-serve. A dedicated success partner maps your current intake, configures Breksey to your workflows, trains your team, and stays close for the first 90 days. You are never handed a login and left to figure it out.
How customized is implementation?+
Every setup is tailored to your workflows, payer mix, team structure, growth stage, and goals — instead of forcing your practice into a one-size-fits-none model. If your practice changes, your Breksey configuration changes with it.
What does ongoing support actually include?+
Responsive human support from people who understand therapy practice operations. Real people answer real questions — quickly. No ticket purgatory, no bot gatekeepers, no per-seat surcharges on the basics. Quarterly ops reviews are included on Group plans; Enterprise gets on-call consulting.
Will I be nickel-and-dimed for every interaction?+
No. Support, onboarding, configuration changes, and ongoing partnership are part of the platform — not upsells. Pricing is transparent and tied to the scale of your practice, not the number of questions you ask.
Who is actually behind the support?+
People who have run, scaled, and operated therapy practices firsthand. You are supported by a team that knows what credentialing delays, no-show waves, payer headaches, and clinician onboarding actually feel like.
How long until we see results?+
Most practices see meaningful response-time improvements within 2–3 weeks and conversion lift inside 60 days.
Brian (AI) & integrations
Tell me about Brian, the AI assistant.+
Brian is trained on your practice's voice. He drafts triage replies, schedules, and routine follow-ups — always with a human in the loop. Brian never sees PHI he doesn't need.
What does Breksey integrate with?+
EHRs (SimplePractice, TherapyNotes, others), calendars (Google, Outlook), phone systems, web forms, and the most common billing tools. We add integrations based on what our practices use.
Is Breksey HIPAA-aligned?+
Yes — encrypted in transit and at rest, with BAAs, role-based access, and audit logs designed for clinical settings.